Refund & Cancellation Policy

Last updated: January 2, 2026

Thank you for choosing Mediart. This Refund & Cancellation Policy explains how refunds, cancellations, and subscription terminations are handled for our services.

1. General Policy

We aim to provide a high-quality digital service experience. Due to the nature of our products, which provide instant access to digital services and computational resources, refunds are handled under the conditions described below.

By purchasing or subscribing to our services, you agree to this Refund & Cancellation Policy.

2. Subscription Cancellation

  • You may cancel your subscription at any time by contacting our support team.
  • Cancellations take effect at the end of the current billing cycle.
  • You will continue to have access to the service until the end of the paid period.
  • No additional charges will be applied after cancellation.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • You were charged incorrectly due to a technical error.
  • You experienced a verified service malfunction that prevented normal use.
  • You requested a refund within 7 days of the initial purchase and have not substantially used the service.

Refunds are not guaranteed and are evaluated on a case-by-case basis.

4. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

  • Change of mind after substantial usage of the service.
  • Dissatisfaction based on personal preference or expectations.
  • Failure to cancel a subscription before the renewal date.
  • Violations of our Terms of Service.

5. Free Trials & Promotional Offers

  • If a free trial or promotional access is provided, no charges will be applied during the trial period.
  • Once a paid subscription begins, it will be subject to this Refund & Cancellation Policy.

6. How to Request a Refund

To request a refund, please contact us at:

Email: support@mediart.ai

Please include:

  • The email address associated with your account
  • Transaction or invoice ID
  • A brief description of the issue

Our support team will review your request and respond within 3–5 business days.

7. Chargebacks & Disputes

  • If you have any issues with billing, we encourage you to contact us before initiating a chargeback.
  • Unauthorized chargebacks may result in account suspension in accordance with our Terms of Service.

8. Policy Updates

  • We reserve the right to update or modify this policy at any time.
  • Changes will be effective immediately upon posting on this page.

9. Contact Us

If you have any questions regarding this policy, please contact us at: support@mediart.ai